Legal
These terms govern all orders, services, and agreements between KDP 3D Solutions and its customers. By placing an order or engaging our services, you agree to these terms.
Last updated: October 27, 2026 · Questions? Contact us
By submitting a request for quote, placing an order, or otherwise engaging the services of KDP 3D Solutions ("Company," "we," "us," or "our"), you ("Customer") agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.
These terms apply to all transactions, whether initiated via our website, email, phone, or any other communication channel.
KDP 3D Solutions provides engineering-led polymer additive manufacturing services including functional prototyping, fixtures and tooling fabrication, and low-volume production parts. All services are subject to an engineering review prior to production.
We reserve the right to decline any order at our discretion, including orders that are outside our stated capabilities, present unacceptable technical risk, or conflict with applicable laws or regulations.
All quotes are estimates based on the information provided at the time of inquiry. Final pricing is confirmed upon completion of engineering review and mutual agreement. Quotes are valid for 30 days from the date of issue unless otherwise stated.
An order is considered accepted only upon written confirmation from KDP 3D Solutions (including confirmation via email). We are not obligated to fulfill an order until confirmation is issued.
Material costs, shipping, and any post-processing add-ons are itemized separately unless otherwise agreed in writing.
The Customer is responsible for providing accurate, complete, and print-ready design files. We accept STEP (preferred) and STL file formats. Drawings (PDF or DXF) are recommended for critical dimensions and fit requirements.
By submitting files to KDP 3D Solutions, the Customer represents and warrants that:
KDP 3D Solutions is not responsible for defects, failures, or non-conformances arising from errors, ambiguities, or omissions in customer-supplied files. Any design changes required after engineering review will be communicated prior to production.
Payment terms are as agreed in writing for each order. Unless otherwise stated, payment is due in full prior to production commencing. For repeat or established customers, net payment terms may be arranged by written agreement.
Accepted payment methods include bank transfer, check, and such other methods as communicated at the time of order confirmation.
Overdue balances may be subject to a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on unpaid amounts. The Customer is responsible for all costs of collection, including reasonable attorneys' fees.
Estimated lead times are provided in good faith based on current workload and order complexity at the time of quoting. They are not guaranteed unless explicitly stated as a firm commitment in a written order confirmation.
Lead times begin upon receipt of all required files, payment (or approved payment terms), and written order confirmation. Delays caused by incomplete information, file revisions, or Customer-initiated changes will extend lead times accordingly.
KDP 3D Solutions is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to material supply issues, equipment failure, shipping carrier delays, or force majeure events.
Shipping is at the Customer's risk and expense unless otherwise agreed. Title and risk of loss transfer to the Customer upon handoff to the shipping carrier.
All functional parts are subject to an engineering review prior to production and a visual and dimensional inspection prior to shipment, consistent with the requirements communicated at intake.
Inspection standards are based on the functional requirements, critical dimensions, and fit specifications provided by the Customer. KDP 3D Solutions does not guarantee dimensional conformance beyond the tolerances discussed and agreed upon during the engineering review.
FDM additive manufacturing is subject to inherent process variation. Typical dimensional accuracy is ±0.2–0.5mm on well-oriented features. Tighter tolerances may require design accommodation or planned iteration, as discussed during review.
Any change to design files, quantities, materials, or specifications after order confirmation must be submitted in writing. We will assess the impact on pricing, lead time, and feasibility and confirm whether the change can be accommodated.
Changes submitted after production has commenced may incur additional charges to cover work already completed or materials consumed. KDP 3D Solutions will communicate any such charges before proceeding.
We maintain revision awareness on all orders. No revision will be acted upon without explicit written acknowledgment from both parties.
The Customer retains all intellectual property rights to their submitted designs, files, and specifications. KDP 3D Solutions does not claim any ownership over customer-supplied designs or the parts produced from them.
KDP 3D Solutions retains ownership of its proprietary build processes, engineering workflows, tooling strategies, and internal documentation. Nothing in these terms transfers any rights to our processes or methods to the Customer.
Customer files are stored only as necessary to fulfill the order and are handled in accordance with our confidentiality practices described in Section 10.
KDP 3D Solutions treats all customer files, designs, specifications, and business information as confidential and will not disclose them to third parties without the Customer's written consent, except as required by law.
For projects requiring a formal Non-Disclosure Agreement (NDA), the Customer may request one prior to submitting files. We are willing to execute mutual NDAs for sensitive programs.
These confidentiality obligations do not apply to information that is publicly known, independently developed by us without reference to Customer information, or required to be disclosed by law or court order.
To the maximum extent permitted by applicable law, KDP 3D Solutions' total liability to the Customer for any claim arising out of or related to our services shall not exceed the amount paid by the Customer for the specific order giving rise to the claim.
KDP 3D Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.
The Customer is solely responsible for validating that printed parts are appropriate for their intended application, environment, and load conditions. KDP 3D Solutions does not warrant fitness for a specific end-use application unless explicitly stated in writing.
KDP 3D Solutions warrants that parts will be produced in accordance with the agreed build strategy, specifications, and inspection criteria. If a part does not conform to the agreed specification, the Customer must notify us in writing within 7 business days of receipt.
Upon verification of a non-conformance attributable to our workmanship or process, our sole obligation is, at our election, to reprint the non-conforming part(s) or issue a credit toward future orders. We do not offer cash refunds.
Warranty claims are void for parts that have been modified, misused, exposed to conditions beyond agreed specifications, or damaged in transit.
This warranty does not cover dimensional variation within stated tolerances, surface finish variation inherent to FDM processes, or design-driven failures originating from customer-supplied files.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, California.
Both parties agree to attempt to resolve disputes informally before initiating formal legal proceedings.
KDP 3D Solutions reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the revised terms.
For active orders in progress at the time of any update, the terms in effect at the time of order confirmation will apply unless otherwise agreed in writing.
If you have questions about these Terms & Conditions or any aspect of our services, please contact us:
KDP 3D Solutions
9741 Bolsa Ave, Suite 216
Westminster, CA 92683
Email: sales@kdp3dsolutions.com
Phone: 714-467-6724
Send your files and requirements. We'll review feasibility and recommend a build strategy before printing.
Serving Westminster, Orange County, and California.
